Shipping Policies, Rates, Returns, Refunds & Cancellations, Summer Shipping and other
Shipping rates depend on the selected shipping policy and weight/size of the items purchased. If there are questions about shipping costs, please reach out to us directly so we can make sure the amount is being calculated correctly.
In most cases, orders ship within 24 hours of checkout. Orders can not be canceled after they are marked shipped. If you wish to cancel an order that has been shipped, you must begin the return process with us and there will be fees assessed.
As a general rule, must albums (1 to 4 LPs) cost under $9 to ship via media mail. Media mail might take a week or more to arrive. If you need your items faster, Please select Priority or UPS Expedited shipping. Contact the store if you have questions regarding shipping rates
To determine the applicable shipping rate for items in your Cart:
- Select Checkout
- Select or add your shipping address and phone number.
- Select Continue to shipping
- Select Shipping Method. The total shipping & handling cost will be displayed here.
- Continue to payment method.
Shipping Insurance IS NOW INCLUDED WITH ALL ORDERS (Updated: 08/01/22)
All rates include insurance for packages. You have enough to worry about. We've got your package covered! If you r album is damaged in transit in any way, we will happily replace or refund your item. Be sure to fill out this Google form to get credit for your damaged package.
Any missing information or missing or unclear images will consider the claim VOID and no replacement or refund will be given for the items in the order.
Curious Collections Vinyl Records ships most orders within hours of receiving an order. At most, in-stock items will ship within 24 hours of the order being placed. You will receive notification of any delay or cancellation of your order.
Due to Holidays and COVID-19, please allow extra time for your package to arrive. Media Mail can take between 7 and 10 days to arrive. Sometimes longer, especially during the holidays. If your order is time sensitive, please select UPS or Priority mail to insure the item arrives on time. We will NOT refund or credit any orders that "do not arrive on time"
** EAST COAST CUSTOMERS **
The NJ USPS distribution center gets very backed up especially during the holidays. Media mail going to the east coast can take up to 20 to 30 days to arrive. If your order is time sensitive, please select UPS at checkout, if you live in an area where your package will pass through this distribution center.
Curious Collections Vinyl Records values the privacy of your personal data and does not store, share or sell your personal information.
Buying and Trading
We do purchase records from individuals. Singles or collections for cash or trade.
Records can not be valued over the phone and must be brought to the store to get an estimate on payment.
We will consider a house call to look at large collections. For collections within 10 miles of the store, there is a $50 house call charge to look at a collection on site. In some cases payable up front, but most commonly the fee is worked into the payment for the collection. Collections further than 10 miles away, call the store for more information.
All dropped off collections must be picked up within 30 days of us calling to make an offer. If they are not picked up within 30 days, they will be considered donated and become property of Curious Collections.
Curious Collections reserves the right to back out of purchasing a collection at any time in the process. If the customer/seller backs out after an amount has been agreed upon, fees will be assessed.
Returns, Refunds & Cancellations
No refunds or exchanges. All sales are final.
Orders canceled by the customer are subject to 10% restocking fee and shipping both ways.
ie. If your order total is $50, This is how your refund is calculated..
$50 - 10% restocking fee - shipping there and return shipping (if shipping was $5 each way) The approx. return would be $35
50-5-5-5 = 35
Orders canceled due to unavailability of the item ordered, full refund will be issued.
Record Store Day items are limited to one copy per person in store, one copy per address shipped with a limit of 10 total items per order. Any purchases over one item per address will be canceled and are subject to 10% restocking fee. There is NO exception to this policy. We are a Recordstoreday.com pledged store and abide by the rules set by Recordstoreday.com and if we break those rules we can be banned from buying RSD albums in the future.
If you have a problem with you order, or need clarification, please reach out via phone 979-704-3059 or email firstname.lastname@example.org Have your order number ready and we will promptly get back with you.