Shipping Policy

At Curious Collections, we know that when you find that perfect record or CD, you want it on your turntable as soon as possible. That’s why we’ve made speed, care, and fairness our top priorities.

Fast Handling & Seven-Day Service

We don’t believe in making you wait. We operate seven days a week, which means your music gets out the door and on its way to you faster than the industry standard.

• In-Stock Items: We work 7 days a week and offer same-day or next-day shipping for all in-stock products. Although we work 7 days a week, please keep in mind that USPS and UPS do not pick up from our store on Saturday and Sunday.

• Daily Fulfillment: Because we work through the weekend, orders placed on Saturday and Sunday don't sit in a queue—they get processed and prepared for transit immediately.

Order Limitations, Anti-Scalping, & Fraud Restrictions

To ensure fair access for true music collectors, we enforce strict limitations on high-demand, limited-edition, Indie Exclusive, and Record Store Day (RSD) releases.

• No Bulk Ordering: We do not allow the purchase of multiple copies of the same limited release album. Record Store Day (RSD) releases and limited editions are strictly 1 copy per person, address, email, or account. If we detect multiple orders for the same title placed by the same customer, or multiple orders shipping to the same address, all associated orders will be canceled immediately without prior communication and charged a 10% restocking fee.

• Fraud & Freight Forwarding: Orders suspected of fraud or utilizing freight forwarding addresses will be canceled without notice.

• Penalties & Blacklisting: Repeat offenses will incur a restocking fee of up to 25%. Furthermore, customers suspected of attempting to bypass these rules will be permanently blacklisted. All future orders from blacklisted accounts or linked addresses will be automatically canceled without notice and penalized with a 10% restocking fee.

Secure Packaging, Insurance, & Damage Claims

As collectors ourselves, we know how important condition is. Every order is packed securely using professional-grade mailers and protective materials and edges to ensure your vinyl and CDs arrive in the same condition they left our storefront. We do not use "square" vinyl shippers on our 12" records; we use specialized "Whiplash" style record mailers for maximum protection.

• Insurance & Damage Claims: If your item arrives damaged in transit, please contact us immediately with clear images of the damaged product and packaging so we can issue a replacement or refund.

Pre-Orders & Special Orders

Items marked as Pre-Orders will ship as soon as the release date arrives and the stock is processed. If your order contains both in-stock items and pre-order items, the entire order will ship once the final pre-order item is available. If you don't want to wait, additional shipping may be required to ship your items separately. Reach out to us to find out what your options may be.

Local Pickup & Third-Party App Policy

Are you in the Bryan-College Station area? You can skip the shipping wait entirely! Select Local Pickup at checkout to grab your order directly from our shop at 3901 E 29th St, Bryan, TX 77802. Most local orders are ready for pickup within an hour.

Due to our app integrations, local pickup may also be listed under shipping options as "IN STORE PICK UP ONLY BRYAN/CS TEXAS storefront location ONLY". Please read our delivery options carefully at checkout to avoid order delays. Due to how third-party platforms (like the Shop App and Google) display rates to allow for local pickup, In-Store Pickup options often show up as $0.00 or are incorrectly labeled as "Free Shipping."

1. In-Store Pickup is NOT Free Shipping

   • In-Store Pickup ($0.00): This option means you are choosing to physically drive to our storefront at 3901 E 29th St, Bryan, TX 77802 to collect your items.

   • Shipping Mistakes: If you live outside the Bryan-College Station area and accidentally select this option, your order will not ship. We will hold the order and send you an invoice to collect the actual shipping balance before your items can leave our shop. Please do not request an order cancellation over a shipping mistake, as all customer-requested cancellations incur a strict 10% restocking fee. Pay the shipping invoice, and we will get your music out to you immediately—or we can gladly add additional items to your order to reach our $50 free shipping threshold.

2. Our Actual Free Shipping Policy

   • Order Minimum: Your order subtotal must be over $50.00 to qualify for free shipping.

   • Media Items Only: Free shipping rates apply exclusively to Media items (Vinyl Records, CDs, and Cassettes).

   • Exclusions: Equipment, turntables, storage accessories, or oversized items do not qualify for free shipping and are subject to standard carrier rates calculated at checkout.

   • Shipping Method: All qualifying free shipping orders are sent via USPS Media Mail.

Returns & Exchanges

Standard online orders may be returned or exchanged within 30 days of delivery (extended to 60 days during the holiday season). Customer-requested returns or cancellations are subject to restocking fees and shipping charges.

Get in Touch

If you have any questions, need to clear up a shipping mistake on a recent order, or need help tracking a package, please reach out to us right away.

• Email: info@curiouscollectionstx.com

• Phone: 979-704-3059

• Visit Us: 3901 E 29th St, Bryan, TX 77802